If you are going through the difficult and heart-wrenching process of burying a loved one, the trustworthiness of a funeral home is probably not at the top of your list of concerns. Most funeral homes treat their customers with the respect and sensitivity that you would expect, however it is not always clear what may be going on behind closed doors.
In a shocking reveal, newly hired funeral home employee in Panama City, Florida found several decomposing bodies, improperly stored and mishandled in the funeral home’s storage area. Although it is nothing short of atrocious that something like this could happen, it is essential to be on the lookout for red flags. Here are a few ways to protect yourself when making this important decision:
1. Take a Tour of the Facility
This is especially true if you notice that the front of the house is not well maintained. In many cases, a funeral home will not only be happy to show you around, they will make a tour part of your consultation. Being wary of showing the facility is a sign that something may be amiss.
2. Find Reviews
Nowadays, it is easy to find reviews on just about every business; funeral homes are no exception. Take a look at the funeral home’s listing on Yelp or Facebook, or if you prefer an even more credible source, talk to others who may have been customers there. In most cases, if there is something to be concerned about, it will be flagged in reviews.
3. Consult the Better Business Bureau
The BBB is an excellent source of historical information about any complaints or issues that a business may have experienced. If there is any evidence of wrongdoing or if, on the other hand, a funeral home is doing a great job, you will be able to find out through the Better Business Bureau.
4. Check Out the Website
This may be something that you have already done, but reviewing a funeral home’s website could be a great way to find out how professional and reliable they are—is the website up-to-date? Is there credible information readily available? All of these can give you cues on whether or not a particular funeral home is a good choice for you.
5. How Long Have They Been in Business?
While it would be unfair to say that newer funeral homes are not providing good services, the length of time one has been in business is a legitimate way to gauge trust. Most reputable funeral homes have been operating for decades and have a strong, recognizable presence in their communities. If you find a newer funeral home, no need to automatically discount it, but you might want to look even closer at their website, their facility and their reviews.
A bit of research can go a long way in ensuring that you are dealing with an honest, respectable funeral home.