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Our 10-Step Cremation Process

Phaneuf offers exceptional support through the entire cremation process. In order to ensure the highest level of service, we have developed an easy-to-follow 10-Step Identification, Security and Control Cremation Process. We believe this process will help you and your family navigate the cremation procedure.

Five Pre-Cremation Steps

  1. At the time of death, a member of our professional staff will personally escort your loved one to our facility.
  2. When your loved one arrives at our facility, we immediately assign them a unique ID medallion that will remain with them throughout the entire process and ensure that proper documentation is maintained at all times. Your loved one will be placed in a prepared cremation container and respectfully housed in our refrigeration unit as we comply with the 48-hour waiting period as mandated by state law. This and all future crematory activity is captured on closed circuit television and stored digitally for a period of 6 months.
  3. Our powerful tracking system is then updated with your loved one’s unique information and all personal items are recorded.
  4. A thorough review is conducted by a medical examiner to make sure that nothing was missed, from the issuing of a death certificate to correct completion of records and forms.
  5. Just before the cremation is to take place, we will once again thoroughly review all forms and records to ensure accuracy. Hard copies of this documentation are kept onsite for one year before being converted to digital files and sent to our offsite database where they are retained indefinitely. At this time, your loved one’s digital thumbprint will be taken and stored in the secure database of an offsite facility indefinitely unless the legal next of kin requests it be deleted.

Five Steps During and After Cremation

  1. Once cremation has begun, your loved one’s record will be updated with the exact time and date.
  2. All cremation remains are cooled and processed, with any pertinent details being recorded.
  3. When the remains are ready to be placed in an urn, the urn that you chose will be assigned an identifying number that corresponds to your loved one’s records with us. Both the remains and identifying medallion are place in the urn and you will be notified that you may pick it up at your earliest convenience. If you have made arrangements for the remains to be delivered to another final destination, such as a cemetery, we will initiate that process at this time.
  4. When you arrive to pick up your loved one’s remains, you will meet with a representative that has been specially designated to work closely with your family to ensure that all details are completed to your specifications. They will sign our two-part cremation certificate, giving one copy to you and retaining a copy for our records.
  5. All your loved one’s information that that has been collected as they move through the cremation process is carefully entered into our database and retained as a permanent record.

We have developed an end-of-life planning guide to help families answer important questions as they plan their final wishes.

Funeral planning guide