Last Sunday evening, 60 Minutes reported on the conduct of many large firms within the death-care industry. They pointed out several locations across the United States that were not following ethical procedures, including exhumations without notifying the family, mishandling information, pressure sales, and double-selling plots, among other issues at various cemeteries.
In this special report, SCI Corporation (also known as Dignity), a company listed on the NYSE, was reported to have had a disproportionate amount of complaints against the cemeteries they own across the country. Unlike this national chain, we are dedicated to ensuring the needs of the families we service come first. We take pride in providing the highest level of service to our customers, and would never pressure families at their most vulnerable time.
This is where the difference lies between a publically-traded death-care firm and a family-owned funeral home, such as ours. Our staff is caring and compassionate, and dedicated to serving your needs.
Often times, families may think they are dealing with a family-owned business. It’s important to ask the firm whether or not they are family-owned when dealing with a funeral home, as many may seem family-owned, but in fact are owned by SCI/Dignity or other large corporations. During some of the most difficult times of your life, you deserve to be treated with integrity, professionalism and compassion. We encourage you to choose a locally-owned organization with a good reputation, for your loved one’s final farewell.